Lovely story. I could picture it all, thanks. I have similar issues with Lowes in finding stuff after walking through the store. Blocks to walk and no help. I do appreciate the on-line catalog where it locates the item by aisle and bin (if you can find in on the webpage). Arriving might find the bin empty so sometimes it's just easier to order on-line except you need the part now.
Seem Eddie is getting educated the old way - by doing. Well done.
I use human cashiers in preference to robotic ones, the software for the robots is always badly engineered... It's not you, it's the engineering, I think. It should just *work* with rudimentary instructions - perhaps just pictures - that's the kind of Human - Computer Interface design you're looking for.
I can understand your frustration with computerized check out machines. Some are well done and easy, like at kroger, others are screwed up, like whole foods. However one of the plusses of the covid adventure is that web ordering and delivery to your car has been a blessing. I save time, and its easier just to web order, and do a drive up a couple of hrs later. Target is particularly good at this, as well as whole foods. Kroger is ok. Bad experiences with Sprouts, and Costco and Natural Grocers just do not do it.
Lovely story. I could picture it all, thanks. I have similar issues with Lowes in finding stuff after walking through the store. Blocks to walk and no help. I do appreciate the on-line catalog where it locates the item by aisle and bin (if you can find in on the webpage). Arriving might find the bin empty so sometimes it's just easier to order on-line except you need the part now.
Seem Eddie is getting educated the old way - by doing. Well done.
I use human cashiers in preference to robotic ones, the software for the robots is always badly engineered... It's not you, it's the engineering, I think. It should just *work* with rudimentary instructions - perhaps just pictures - that's the kind of Human - Computer Interface design you're looking for.
I can understand your frustration with computerized check out machines. Some are well done and easy, like at kroger, others are screwed up, like whole foods. However one of the plusses of the covid adventure is that web ordering and delivery to your car has been a blessing. I save time, and its easier just to web order, and do a drive up a couple of hrs later. Target is particularly good at this, as well as whole foods. Kroger is ok. Bad experiences with Sprouts, and Costco and Natural Grocers just do not do it.